ÍâÍø½ûÇø

Hamburger Menu

About Pay in Your Currency (DCC)

Welcome to ÍâÍø½ûÇø!

Pay in Your Currency (often called Dynamic Currency Coversion) offers your international customers the choice of paying in their home currency rather than in the local currency if they are Visa or Mastercard cardholders. 

In this area you will find guided online resources that will help you to get started smoothly with Pay on your Currency (DCC):

 

  1.  Suggested training path prepared by our eCampus team.  Check the PYC course we have prepared for you!
  2.  Frequently Answered Questions related with PYC . Take a look to Customer and Employee questions for a smooth start of operations!

Installation instructions

  1. Our onboarding team has set up for you PYC in your terminals! Ready to be used. Please check out our eCampus PYC course as first step. If your are looking how to use PYC in an specific terminal, please look for documentation on the left side menu.

Training path

For a smoother start of operations, we have created these eLearning materials that will provide you with a quick view of our products. You can find more detailed courses and user guides in our Customer Resources Library

training Icon
training

DCC - Pay in your currency

An interactive, scenario-based, 20 minute eLearning module about what is Pay in Your Currency and best practices for Retail and Hospitality.

Available in EN, IT, DE, FR

FAQ

Customer Questions - Why should I use Pay in Your Currency instead of a credit card charging no foreign transaction fees?

The exchange rate converts the card transaction, including markup/margin costs determined on the day the transaction hits the card statement. Since FX rates change daily, the customer will not know precisely how much they will be charged. The Pay in Your Currency customer knows the total amount in their own currency at the point of purchase.

Customer Questions - Could a purchase become more expensive using Pay in Your Currency?

Potentially, but comparing ÍâÍø½ûÇø’s Forex rate and markup to the card issuer’s fees isn’t a like-for-like comparison, and our final price is entirely transparent. But if the customer wants to pay in your local currency that’s fine. All we are doing is providing the customer with a choice of which currency they wish to pay in

Customer Questions - Why does my bank recommends I pay in the local currency?

If you choose to pay in your home currency your bank loses revenue. This is why the banks recommend you pay in the local currency

Customer Questions - Do ÍâÍø½ûÇø offer a best rate guarantee (BRG)?

Absolutely. ÍâÍø½ûÇø offers very competitive rates and we will guarantee the shopper that if the currency conversion rate provided by their card issuer on another transaction that day was better, we will refund them 150% of the difference. This is a great way to gain your customer’s trust

Customer Questions - What fees does best rate guarantee apply to (BRG)?

BRG only applies to the exchange rate and no additional fees associated with PYC.

Customer Questions - I have seen better exchange rates online, so why should I choose to pay in my currency?

You may have found a better exchange rate but this is often without commission or other charges applied. Customers are most often not eligible for those rates (e.g. bank to bank rates only).

Employee Questions - Am I, and my customer, guaranteed to know how much a product or service will cost at the point of sale?

Yes, the final price as displayed will be charged to the customer, posted to their account, and received by the business in the local currency, just as with any domestic sale.

Employee Questions - What is the customer being charged for using Pay in Your Currency?

Does the ÍâÍø½ûÇø platform reveal any additional fee? Yes. While Pay in Your Currency fee disclosure rules vary between, for example, Visa and Mastercard, the mark-up (FX and transaction amount) appears on the screen at the time of transaction.

Employee Questions - Does ÍâÍø½ûÇø charge additional fees to merchants, end-users or neither?

No. The mark-up included in the exchange rate is divided with you and your Acquiring Bank, but that’s it. This can help reduce your payment processing fees and generate additional revenue for your business.

Employee Questions - Will our customers be double charged if they choose to pay in their own currency?

No. It simply replaces the banks normal currency conversion process and the amount of the transaction displayed will be the same as the amount on your bank statement.

Legal|